Question: What’s one of the sixteen ways to boost retail customer loyalty?
Answer: ‘Prioritizing the in-store CX.’

“While seemingly simple, the in-store customer experience is an aspect that cannot be forgotten. This starts with retail staff who are passionate about the products and make the shopping experience enjoyable. When customers shop in-store, staff can also introduce them to new products that they will then keep in the back of their minds for when they are ready for the next purchase.“
– Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “How to boost retail customer loyalty: 16 CX trends to leverage” at Forbes.