Question: What’s one of the 12 leaders’ tips for dealing with a customer who’s unhappy, but in the wrong?
Answer: ‘Try to keep conversations offline.’

“Today, feedback can flow a little too freely without checks and balances on both sides. Create a private platform to address customer feedback, and try to keep conversations offline. You can address overall improvements more publicly.”
– Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “12 leaders’ tips for dealing with a customer who’s unhappy, but in the wrong” at The Business Journals.