Facebook and Instagram have been incredibly effective marketing channels for quite some time. Now, brands can also leverage the Stories feature on both platforms to create deeper connections with users. Stories often offer more interactive options than regular social posts, and companies can use this to their advantage by creating unique content that captures the attention of consumers as they scroll through their feed.
As with any social media marketing, coming up with a solid strategy is the key to seeing the strongest returns on investments in this particular area. When it comes to utilizing the Stories feature on either platform, brands have a wide spectrum of effective approaches to choose from. Here, 10 members of Forbes Agency Council explore some of the most innovative ways companies can leverage the content they share via Stories to better connect with consumers.
1. Maintain The ‘Human Touch’ To Make Stories More Approachable
The key to making the most of Stories is maintaining the “human touch.” With so many interactive features, such as polls, questions, custom stickers, etc., Stories can be more approachable and fun than an average post. You can also get away with toning down your brand voice and introducing a more laid-back vibe, while still delivering eye-catching and informational content. – Russ Williams, Archer Malmo
2. Use The Shopping Feature And Post Time-Sensitive Promotions
Instagram now allows brands to use a shopping feature on their Stories. It will let the audience see the product details and price, and if they press it, it will take them to the page on the website where they can purchase the product. Stories disappear after 24 hours, so brands can post time-sensitive content, such as promotions that their audience can’t miss. – Jonas Muthoni, Deviate Agency
3. Create Stories That Enhance Your Online Customer Relationships
If you think of Stories as an extension of the relationship you have with your customers on Facebook and Instagram, note the things that attract the most engagement on your pages. Use this information to create Stories that serve as “teaser” content to increase the fun factor or to show one aspect of your brand in a playful way. Or, cross-pollinate Clubhouse activity with your Instagram stories. Authenticity is key. – Megan Devine, d.trio marketing group
4. Use Paid Advertising To Extend The Reach Of Your Stories
One great way for a brand to leverage Facebook and Instagram Stories is to create and post vertical-friendly content as their Stories, then promote those Stories to larger audiences using paid advertising. In doing so, the brand’s Stories are not only available for longer than 24 hours, but can also then be shown to new, relevant demographics. – Jonathan Durante, Expandify Marketing Inc
5. Use Interactive Features To Gain Audience Insights
Stories are an effective way for brands to connect with their audiences in real time. Instagram and Facebook Stories have features that allow brands to gain insights directly from their followers. Try using tools such as polls, question stickers and quizzes to gain an understanding of your audience and immediate feedback on their preferences and insights. – Jason Wulfsohn, AUDIENCEX
6. Expand On Other Social Posts To Extend The Life Of Creatives
A Facebook or Instagram story can be used to expand on other social posts from the brand to extend the life of a single creative. If the original post is about an article, a story can highlight multiple text excerpts from the article with imagery to add more description. A story can also show a sequence that led up to the final image of the highlighted post and provide context and background. – Jessica Hawthorne-Castro, Hawthorne LLC
7. Let Influencers Collaborate On Or Take Over Your Stories
Stories are like a conveyor belt of content. What starts out as innocent scrolling through a friend’s content quickly turns into a steady flow of Instagram Stories and advertisements that can be viewed with just a swipe up. Influencer collaboration and takeovers are a great way to use Stories, along with polls and questions that encourage interaction. – Joe Gagliese, VIRAL NATION
8. Tell Unique Stories Through Carousel Ads
Using carousel ads in the Stories format on Facebook or Instagram is a great way to tell a unique story through three back-to-back images or videos. Businesses can use these to share three parts of a story or follow an “attention, benefit, action” format to increase performance. Story ads work amazingly because they appear in vertical format and take up the entire mobile phone screen, ensuring that the ad is seen. – Brian Meert, AdvertiseMint
9. Chop A Larger Piece Of Content Into Smaller Pieces
Take a larger piece of content and chop it into smaller pieces. For example, a recorded Facebook or Instagram Live stream could be chopped down into a Reel on Instagram, Stories on both platforms and even a regular News Feed post. As far as specific content for Stories, posting inspirational quotes, customer testimonials, quizzes, polls and other peoples’ relevant content can all work to create a solid narrative. – Christopher Tompkins, The Go! Agency
10. Give Viewers A Behind-The-Scenes Look At Your Culture
Facebook and Instagram Stories offer a great way to show a behind-the-scenes look into what’s happening at the company. This will give viewers a look into your company culture and give them a sense of belonging and transparency. You can take it one step further and start your own company show on Stories with live streams. – Stefan Katanic, Veza Digital
